RespondingtoCritisism

When managers and supervisors do not respond to input in a receptive way, employees and coworkers quit coming to them with complaints, issues, ideas, and solutions. Yet the tendency to get defensive when receiving feedback is natural.At the same time, amazing things happen when you become more aware of the multiple messages communicated in each interaction. Uncomfortable situations become opportunities to gain information. Individuals feel valued for their contributions. You listen and speak more consciously, elevating the quality of your relationships and actions.

This component helps participants to refine personal communication, performance management, and constructive confrontation skills and to apply powerful new tools to enhance creativity and teamwork.

Dan Miller’s innovative strategies for Responding to Criticism will help your team:

Use praise and positive reinforcement to improve performance
Raise difficult issues constructively to gain mutual understanding and reduce defensiveness
Convert criticism to insight and agreement
Understand how diverse personality styles and cultures affect interactions

This component helps create these lasting results, among others:

Quality is improved, costs are reduced, and productivity is increased when people share their concerns, frustrations, and suggestions openly.
Managers get to the core of employee frustrations faster and with more clarity, building better relationships and creating longer-lasting solutions.
Communication and trust are increased when people are listened to in authentic, no-blame ways.

Like all Dan Miller programs, Responding to Criticism will be tailored to the specific needs and requirements of your team or organization.

"Dan Miller’s approach has given us both the tools and the resolve to handle conflicts by looking for what’s missing in the communication loop."
—Don Hensley, Operations Manager, R.R. Donnelley & Sons, Portland, OR